Latest Assignments

Role Purpose

This role is created to manage the service transition workstream, ensuring all service design activities are completed & a viable service transition plan is created to be tracked against.  Omnichannel transformation will enable the client to deliver a business strategy that aims to provide a seamless shopping experience across all channels

The successful applicant will ideally be an ITIL qualified confident leader and have extensive experience in a digital project service transition role; having specifically had responsibility for the service design / transition activities as part of the delivery of complex ERP/ eCom re-platform with managed service providers. 

What You Do

• Bring experience in managing business service design / delivery and assurance working in a  large transformation programme with outsourced / PaaS providers.
• Help design a service transition / finalize service design based on your extensive experience of working with SaaS and PaaS platform services inc. digital partners and of working in an outsource environment – as client and/or supplier.
• Ensure all parties adopt a common framework of standard reusable processes and supporting systems to improve the effectiveness and efficiency of service design / transition.
• Work with the eComm / BAU teams to define KPIs for newly defined service.
• Deliver Service Transition between contracts and managing 3rd parties
• Excellent relationship building and influencing skills
• Owns readiness strategy with partners for Programme Manager inc. readiness dashboard
• Management of the workstream plan for transition in conjunction with other partners
• Creates and owns the plan for service transition and tracks readiness criteria as cutover approaches
• Prepares documentation for BAU via service readiness workstream through collaboration and workshops
• Inputs into the transition strategy with business change and Cutover PM assistance
• Ensures appropriate test scenarios / data are created for dry run tests / training in BAU
• Ensures any required service descriptions are created in CMDB for issue logging and tracking
• Manages all elements of planning and communication of milestones achieved

Location: North West